Frequently Asked Questions for Residents
RENT PAYMENT
Instructions for rent payment are outlined in your lease agreement. For your convenience, LAPMG accepts rent payments online, by mail, or in person at our office. Please note that cash payments are not accepted for security reasons.
Please refer to your lease agreement for the specific due date.
If rent is not received by the due date, a legal notice to pay or vacate the property will be issued. If rent is not paid by the notice deadline and you do not vacate, eviction proceedings may begin. If you plan to be out of town when rent is due, it remains your responsibility to ensure rent is paid. Being absent does not exempt you from timely payment, as outlined in your legally binding lease agreement. A late fee may also be applied if rent is not paid on time.
The security deposit is separate from your rent payments and cannot be used toward your last month’s rent. If rent is not paid, a late fee may apply, which can impact your credit score. Your security deposit will be refunded within 21 days after you move out, provided there are no damages or outstanding charges.
MAINTENANCE
The quickest way to request a repair is by submitting a work order through your tenant portal on Property Meld. Alternatively, you can call our office at 323-255-9400 Monday through Friday, from 8 AM to 5 PM. For after-hours emergencies, please contact us at 888-390-5406.
An emergency repair is any issue that poses a serious risk to the property or your safety and cannot wait until the next business day. Our call center will assess the situation to determine if it qualifies as a true emergency and will contact an emergency vendor. Examples of emergencies include power outages, gas leaks, fires, carbon monoxide detection, and major water leaks.
You will need to contact your local utility providers to set up services. Specific providers vary depending on your location, so please refer to your lease agreement or contact our office for the appropriate utility provider information in your area.
Los Angeles Department of Water & Power
- 1-800-dial-dwp
- ladwp.com
- The easiest way to set up your electricity, water and trash is online or over the phone
- Online Instructions:
- Create a user account
- Sign in to your user account
- Click turn on service-residential
- Answer a series of questions if you do not have a Social Security Number put 000-00-0000 in the space provided.
- Things you need to know ahead of time:
- Are there any locked gates at the property?
- Is the electric meter located inside the house/building?
The So. Cal Gas Company (open 24 hours a day)
- socalgas.com
- 1-800-427-2200
- If you do not have a Social Security Number and/or drivers license, you must set up your gas service over the phone. You will not be able to complete the process online. Furthermore, the gas company will require a deposit between $20-$200 depending on location.Online Instructions:
- Click on Start, Stop, Move
- Click on Start Service Online under the New Customers: Online Start Service Request
- Answer a series of questions
LAPMG will provide you with a 24-hour notice before sending a repair person, unless you agree to allow an LAPMG vendor to enter your home on an as-needed basis. While you are not required to be present for repairs, you must ensure access to your home with proper notice. In the event of an emergency, such as a burst pipe, no prior notice will be given.
GENERAL RENTAL GUIDELINES
You must provide LAPMG with a 30-day written notice prior to moving out.
You must submit an animal information form (vaccine records, picture, name, age, etc) through your property manager (monthly pet rent will apply). All pets must be approved in writing by the landlord or their agent. Please note, restrictions apply. Charges will be reviewed depending on the information received by following all Fair Housing Rules & Lease stipulations.
You can download a copy of your lease agreement from your resident portal. If you do not see it there, please contact your property manager for assistance.
You will need to review your lease agreement, depending on the property rules and stipulations, you may contact your property supervisor for instructions.
As required by your lease agreement, renter's insurance is necessary to cover any damage to your personal belongings in the event of an accident. Please ensure your policy meets your personal needs and provides adequate coverage.
Upon lease expiration, lease will automatically fall on a month-to month basis. Please contact your property supervisor if you are interested in a lease renewal for further review.
For more information, you will need to review your lease agreement regarding property rules, if you have any other questions, please contact your on-site manager and or/property supervisor for assistance.
Leave a note for your neighbor informing them of the issue. If the vehicle is not moved within a reasonable time, please contact the property manager during business hours for assistance.
You are responsible for the full term of your lease. Notify management, and we will begin advertising the unit to find a replacement tenant. Once a new tenant is secured, you will be responsible for rent payments until the new tenant moves in, as well as any administrative fees related to the rental process.
Unfortunately, this is not accepted based on lease agreement and property rules. In the event you sublet or assign a unit to another person; you will be subject to legal action.
